Once you give these login credentials to somebody, they can request remote access to your computer's desktop.Īs a portable program, installation is not required so just running the application after downloading is sufficient to activate the functionality on your PC. The way the application works is after installation, a user ID and password are generated by the program. TeamViewer QuickSupport is one of a few different applications produced by the same company that allow you to receive remote technical support on your PC. You can override control of your mouse and keyboard and end the screen-sharing session at any time.Grants computer access to remote users using TeamViewer, and.įree and portable remote computing client application which shares a desktop and PC with remote users. You are in full control of your computer at all times. With your permission, your Illumina Support representative can view your screen and share control of your mouse and keyboard. Illumina support can only connect to your computer if the QuickSupport application is open and they have your current Password. Your Password will change every time the QuickSupport application is launched. After launching, provide Illumina Support with the ID and password shown in the QuickSupport application. Your ID is specific to the computer/instrument the application is installed on and will not change.

Illumina Support will prompt you to launch the TeamViewer QuickSupport application.

Do not download TeamViewer found at the top of the page. On the TeamViewer page, scroll down to the QuickSupport download.

To use TeamViewer, you need to perform a one-time download of TeamViewer Quick Support ( Linux, Mac, or Windows).

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